Code of Conduct and Practice
Code prescribed by the Real Estate Agent Authority (Registration and Fees) Regulations 2026, Second Schedule.
Professional standards
- Act in good faith, comply with fiduciary obligations and deal fairly with all parties.
- Do not mislead, provide false information or withhold material facts from a client.
- Ensure every advertisement is fair, accurate and not misleading, and displays the agent's full name and registration number.
- Undertake continuing education as required by the Authority.
Reporting
- Report any reasonable suspicion of misconduct by another agent.
- Report any unlicensed practice immediately.
Business practice
- Display this Code in places of business and on websites.
- Supervise and manage the work of employees and contractors.
- Keep client information confidential unless disclosure is required by law or consented to in writing.
- Notify the Authority of any material change in the particulars provided at registration.
Client relationship
- Act in the client's best interests.
- Advise the client to seek legal or technical advice before signing any contractual document.
- Disclose known defects and significant risks.
- Do not impose unreasonable conditions in an agency agreement.
- Avoid any conflict of interest, including acting for multiple commissions in the same transaction.
Transactions
- Submit all offers to the client in writing and keep copies for at least 12 months.
- Explain commission structures, marketing expenses and contractual obligations clearly before any agreement is signed.
- Advertising and marketing conform to the client's instructions.
Complaints
- Maintain a written in-house complaints procedure, displayed in the office.
- Inform clients that they may complain directly to the Authority.
- Notify the Authority of any complaint and its outcome within 10 working days.